Privacy Policy

At Makkah Transporters, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and transport services across Makkah, Madinah, Jeddah, and Taif in Saudi Arabia.

1. Information We Collect

We collect information you provide directly to us, such as when you book a ride, contact us via WhatsApp, or leave a review. This may include your name, phone number, email address, travel dates, pickup and dropoff locations, number of passengers, and vehicle preferences. We also collect technical data such as your browser type, device information, and IP address when you visit our website.

2. How We Use Your Information

• To provide, coordinate, and confirm your transport services including Jeddah Airport transfers, Makkah-Madinah intercity rides, and Ziyarat tours.
• To communicate with you regarding your booking, schedule changes, or service inquiries via WhatsApp, email, or phone.
• To improve our website, optimise our fleet allocation, and enhance overall customer service quality.
• To send you relevant service updates, promotional offers, and travel tips when you have opted in to receive them.
• To comply with legal obligations under the laws of the Kingdom of Saudi Arabia.

3. Cookies and Tracking

Our website uses cookies and similar tracking technologies to analyse site traffic and improve your browsing experience. These include Google Analytics for understanding how visitors interact with our pages and Facebook Pixel for measuring the effectiveness of our advertising. You can manage cookie preferences through your browser settings at any time.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions between your browser and our servers are encrypted using industry-standard SSL/TLS protocols.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your relevant travel details with our licensed drivers solely for the purpose of fulfilling your booking. We may also share anonymised, aggregated data with analytics providers to help us understand site usage patterns.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Booking records are kept for a minimum of two years for operational and legal compliance purposes.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, please contact us at reservations@makkahtransporters.com or via WhatsApp at +966 54 516 3469.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us via email at reservations@makkahtransporters.com, through our website contact form, or directly through WhatsApp at +966 54 516 3469.